At Shop On Click, we are committed to ensuring that our customers are completely satisfied with their purchases. We understand that there may be instances where a product may not meet your expectations, and in such cases, we offer the following return policy:
- Returns: Items purchased and received in good conditions from Groceries, Farmers Market, Cosmetics, Toiletries, Pharmacy, Wine, Spirits, and Drinks can not be returned or exchanged.
However, However, items purchased from General Merchandise under warranty can be returned and exchanged for another item.
To initiate a return, please contact our customer service team via email or phone. Please provide your order number and details about the item you would like to return. We will respond promptly with instructions on how to proceed with the return process.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we may initiate a refund to your original payment method. Please note that delivery charges are non-refundable.
- Exchange: We mostly offer an exchange option for eligible products. If you would like to exchange your product for a different one, please contact our customer service team via email or phone. Please provide your order number and details about the item you would like to exchange. We will respond promptly with instructions on how to proceed with the exchange process.
- Eligibility: To be eligible for a return or exchange, the product must be in its original condition and packaging, unused, and with all original tags and labels attached. We reserve the right to reject any returns or exchanges that do not meet these requirements.
- Damaged or defective products: If your product arrives damaged or defective, please contact our customer service team within 48 hours of delivery. We will replace the product at no additional cost or issue a full refund, depending on your preference.
- Non-returnable items: Some products may not be eligible for returns or exchanges due to health and safety reasons. These include but are not limited to perishable items, personal care items, and intimate apparel.
- Return delivery: Customers are responsible for the cost of return delivery, except in cases where the product is damaged or defective. We recommend using a trackable delivery service and purchasing delivery insurance for your protection.
We strive to make your shopping experience with us as seamless and enjoyable as possible. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team for assistance.